Anonymous
map-marker Bucuresti, Bucharest

Sara Internation Travel Hajj Package 2016 1A

Bought Hajj Pkg 1A from Sara International Travel for Hajj this year, 2016, what a nightmare, from A to Z it was based on lies. Actually I was told that the Hotel which they called sometimes Hayat Masken sometimes Maskar, was 4-star hotel, whereas it was not even a hotel it was an apartment building turned into a hotel, which I believe Sara International bought.

I have never seen in a hotel or even an apartment shower with half door, so when I showered all water would come out of the shower. My daughter wanted to call me from America but I could not received any calls on their phone system. The phone sim card they provided, which was in the package, did not work, their stall could not, first of all install it, secondly when they did, it did not work. So for 12 days I had no way to get hold of my daughter, who was worried to death, not hearing from me.

Then most of the time to go to Haram, they would provide for Shuttle very reluctantly and even if they did, on the way back we had to take cab, where as they promised that shuttles will be proved to and from Haram. In short, it was a worst experience ever and Allah forbid any one has to go through this again, I will contact Better Business Bureau regarding this.

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Loss:
$2500
Cons:
  • Company is complete fraud
Reason of review:
Not as described/ advertised
Anonymous
map-marker Bucuresti, Bucharest

Sara INternational Hajj Package 2016 1A

Also I was given the name of group leader Taha Hamid, where Taha told me that he leads only B Pkg and not 1A, which was mine, nobody knew who is my group leader, what a mismanagement. Got sick because of the Buffet they served, had loose motions and cramps in stomach.

I am definitely going to Better Business Bureau if this is not resolved in couple of days.

They told me there will be someone from the company at the airport to receive me, but when I came out after standing in lines for 8 hours in immigration, I did not find any one, kept running back and forth, eventually found the agent and boarded bus, which was filled with dust and air conditioner with not working, the temperature was almost 120 F. it was as if was roasting in heat.

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Loss:
$2500
Cons:
  • Did not deliver what they promised
Reason of review:
Not as described/ advertised
Shenetta Ead

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Verified Reviewer
| map-marker Queens, New York

SWT blessed me with the opportunity to visit His Home in Makkah.

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SWT blessed me with the opportunity to visit His Home in Makkah Bismillah hir Rahman Nir Raheem Was Salatu Was Salam ‘Ala Rasulillah. Alhamdulillah, Allah SWT blessed me with the opportunity to visit His Home in Makkah. Allah SWT blessed me with the opportunity to visit the Best of His Creation in the City of Lights, the City of the Prophet, SAW. I was quite pleasantly surprised with the entire experience. First of all, I have to thank Allah SWT for this great bounty and favour He bestowed upon me, as I am not worthy of it. I also have to thank Imam Zameer for facilitating such an experience. I got exactly what I wanted from this Sacred Knowledge Retreat and much more. For anyone that has sat at the feet of Shaykh Muhammad al-Yaqoubi [one of the teachers at the Dawrah program], may Allah preserve him, they will know exactly what I mean when I say that I am at a loss of words to describe the experience. Truly, it is something that can only be felt, and you can’t read about it any book. He is a living embodiment of the sunnah of the Prophet SAW. To learn about adab and the virtues of salawat from Shaykh Faisal Abdur-Razzaq, was another uplifting experience. Shaykh Faisal really took the time to make sure everyone’s questions were answered at a level they could relate to, and that is something everyone really appreciates. Perhaps what really was amazing about the whole trip, was our visit to traditional ‘ulema in Makkah, and Madinah. ‘Ulema that are connected to the traditions of the Prophet SAW and the saliheen. I could have never thought in my life that I would meet the Shaykh of the tribe which was entrusted with the Keys to the Holy Sanctuary, the Ka’ba. Not only did I sit with him, and get a chance listen to him, but I was also favoured by his du’a. He also gave all the students advice on healing, as he is an expert in Prophetic Medicine. To sum up, the Dawrah Sacred Knowledge Retreat was much more than an ‘umrah trip. It was much more than a purely “knowledge” retreat. It was a lot about practice, and a lot about reviving and boosting our level of Iman. Once again, I am indebted to Allah SWT, whom we can’t truly ever thank. And I pray that He allows me to participate on this trip again. And I also make du’a to Allah SWT, that He grants the same opportunity to those who were unable to attend to go next year, inshaAllah. Ahmad Khan
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Pros:
  • Hotel
  • Staff
  • Customer service
Cons:
  • Delay on flight
Reason of review:
Good quality
Anonymous
map-marker Wilmington, Delaware

Sara International Travel - Vacation Package Review from Wilmington, Delaware

Sara International Travel - Vacation Package Review from Wilmington, Delaware
Sarah travel is a once-in-a-lifetime experience with exceptional Hotel breakfast in Mekka and Medinawith outstanding tours of both cities in your hotel is right near the Masjid nabawi can your hotel in Mekka is right near the Masjid Al Haramis there are a bunch of extraordinary shops to purchase your items and gifts to bring home
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Reason of review:
Good quality
1 comment
Guest

you must be an employee of the company, nothing you said is true, they are cheaters, no accountability, false promises, a nightmare.

we were on our own in Azizieh and Mena, no buses, not enough food in tents, pretty much starving and on top of that spoiled food. May Allah never forgive them.

Anonymous
map-marker Mecca, Makkah

Our first time seeing the Kabbah

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We thank Allah (SWT) for making it possible for us to visit His house and preforming umrah/hajj, for the first time. It was overwhelming to see and touch the Kaabah for the first time. We recommend anyone who Allah grants health and wealth to visit his house inshallah. It was an experience of a life time for us, and we pray to Allah (SWT) to accept our hajj and never let us forget. Thanks the Sara International staff, may Allah reward them for their hard work. Alhamdulillah we did enjoy our trip and returned home safely despite all that happened during our stay. Hajj mabrur Ottawa, Canada. -Omar and Bibi Hajj 2015
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Reason of review:
Other travellers trying to spoil trip for others
Anonymous
map-marker South Richmond Hill, New York

HAJJ

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Assalam-o-Alaikum, I wanted to take this opportunity to thank sara travel and your team for successfully managing our Hajj. Alhamdullilah it was great and enlightening experience and we highly appreciate your management and coordination througout, and that's why were able to put full attention and concentration to Hajj and Ibadah instead of dealing with day to day issues. We set off with low expectations as we had heard stories from people about the hardships and troubles they had faced, but Alhamdulillah we returned back happy and very satisfied and have all the good things to tell others. Please also covey our special thanks to our group leader Qari Yusuf Mulla, Safraz Latif and many others that I only remeber them by face for their great help and support. I want to highlight that most prominent attribute of these people was that they listened to Hajis, responded with kindness and made sincere effort to help them out. Half of the woes goes away just by talking to them, this is true customer service and great example to follow, they have earned Duas of Hajis and Insha-Aallah their reward is with Allah. Jazak-Allah wal Khair. Thanks, Muhammad Irfan & Naila Irfan
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Pros:
  • Staff
  • Azziziyah
  • Hotel
Reason of review:
Good customer service
Anonymous
map-marker Boynton Beach, Florida

Sara travel and Imam Zameer is a the worst. Please don't use them

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ASA, I am writing this to help other folks who are planning to do hajj or umrah. I unfortunately has the worst experience along with hundred other with Sara international and self proclaimed Imam Zameer and his group leaders who also claim to be imams but there attitudes and manners are all hypocartic.

I went to half in 2015 and Imam Zmeer and his team of Azhar Subidar, Adam Sabita, Hamzha, Hakim are nothing but rude, disrespectful and arrogant. this what they told the elderly who were left abandon along with hundreds of other in Azizia and Mecca. This what above group leaders told the people who were asking for what they paid for and promised. " DONT COMPLAIN TO US WHEN YOU GO BACK TO US GET A LAWYER" There was no communication, coordination or any assistance along with food or water.

The apparent building was worst than the refuges of Syria and no one there to talk to. Everyone was blaming others particularly Azhar Subidar, Adam Sabita and Hamzha. They all were paid to bring people from masjid where they work and get the big commission. One of the group leader told me that Imam Zameer is a lier and does not care he know how everything and told us to don't worry they will all forget when they go back and he raised the price after all good companies were all sold out and I had a premium package but he put all in the same category and just lie to people to get more money.

There are so many stories that I can not mentioned how bad and arrogant Imam Zameer and his team or group leaders were. They are only there to lie misled to make money form people he and his team took no responsibly, accountability and respect for anyone. They just make excuses and blame others never resolve any issues. Particularly In Azizzia the most import week of the hajj and also in Mina.

No transportation, food or water. It was just unbelievable how Imam Zameer operate by lying and hiding all this time in a five star hotel while other old and young people who spent their life saving to perform hajj was suffering and don't know who to ask for help.

PLEASE DON'T EVER USE IMAM ZAMEER AND SARA INTERNATIONAL TRAVEL AND ALSO STOP ANYONE AND HELP THEM SO THEY DON'T WASTE THEIR MONEY WITH THIS WORST COMPANY AND PEOPLE. MY ONLY REASON TO WRITE IS TO HELP OTHER AND PREVENT THEM FROM MAKING THE MISTAKE I MADE...

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Cons:
  • Staff hotel azziziha and attitudes
  • Poor service
  • Dishonet
Reason of review:
Poor customer service
Anonymous
map-marker Dallas, Texas

Sara international travel US did not live upto it's promises

We travelled with Sara international on hajj & umrah package which was a complete shambles we were abandoned in Al Azzizya for days without any transport to go to Makkah to pray the daily prayers we had to spend a lot of money on transport to get about obviously getting ripped off because of the Hajj days being so busy, most people in our group agreed they felt very let down, they promised the five star Hyatt International hotel which turned out to be the three star Hayaatt international sounds similar...!!! Even though the food was included in our package the food in this hotel was so bad we had to go out to eat again spending more of our money.

There were also religious cults who wanted us to take oaths of alligences with them When we refused they became quite agitated. Tavel with Sara international has left me very disappointed.

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Reason of review:
Bad quality
6 comments
Makenna Osy

I have had some experience also, perhaps you did not explain the issue or deal with the company directly.

We contacted them when we had a concern and all matters were addressed, allowing us to have a wonderful experience.

Guest

Idris Abdur Raqqib from Hajj 2008 & 2012

I came upon Sara International Travel via an internet search . I sent an email and received a very quick and professional response.

Based on my initial and follow-up contacts with Sara representative(s), I decided to committ to use their Umrah/Hajj services. Al Hamdulillah, Allah led me to the right source. I made Umrah/Hajj in 2008. Sara provided various resources to assist us in this undertaking: live and (live) video seminars to educate us about the Umrah/hajj rituals/requirements and the time frames involved in the various visits to historical locations in the Mecca and Medinah areas.

Additionally, the Group Leader(s) were well informed and provided the knowledge to facilitate proper Umrah/Hajj performance. May Allah grant the best of rewards to Sara International and all of its staff for contributing to the best of our “journey of a life time”.

Guest

We went with them in 2010. WORST EXPERIENCE EVER!

Very dishonest company, couldn't care less about their customers. Please don't spoil your Hajj by going with this company.

Don't be fooled by their glamorous website. Check out other reviews online, and on www.hajjratings.com

Guest

i tottaly agree with this review, please donot try even with sara international.

nazneen

Guest
reply icon Replying to comment of Guest-453462

I am agreed with you. Most people from Canada this year cannot go.

Haj.due to neglegence of Sara international New York,USA. At last movement they said.

We cannot get the haj visa.they expo ilex our haj.ihope. More people from canda has same situation.talk about and send email

Guest

we like sara ,it's good company to go to hajj and umra with

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