Sara International Travel
Reviews and Complaints
Sara Internation Travel Hajj Package 2016 1A
Bought Hajj Pkg 1A from Sara International Travel for Hajj this year, 2016, what a nightmare, from A to Z it was based on lies. Actually I was told that the Hotel which they called sometimes Hayat Masken sometimes Maskar, was 4-star hotel, whereas it was not even a hotel it was an apartment building turned into a hotel, which I believe Sara International bought.
I have never seen in a hotel or even an apartment shower with half door, so when I showered all water would come out of the shower. My daughter wanted to call me from America but I could not received any calls on their phone system. The phone sim card they provided, which was in the package, did not work, their stall could not, first of all install it, secondly when they did, it did not work. So for 12 days I had no way to get hold of my daughter, who was worried to death, not hearing from me.
Then most of the time to go to Haram, they would provide for Shuttle very reluctantly and even if they did, on the way back we had to take cab, where as they promised that shuttles will be proved to and from Haram. In short, it was a worst experience ever and Allah forbid any one has to go through this again, I will contact Better Business Bureau regarding this.
- Company is complete fraud
Sara INternational Hajj Package 2016 1A
Also I was given the name of group leader Taha Hamid, where Taha told me that he leads only B Pkg and not 1A, which was mine, nobody knew who is my group leader, what a mismanagement. Got sick because of the Buffet they served, had loose motions and cramps in stomach.
I am definitely going to Better Business Bureau if this is not resolved in couple of days.
They told me there will be someone from the company at the airport to receive me, but when I came out after standing in lines for 8 hours in immigration, I did not find any one, kept running back and forth, eventually found the agent and boarded bus, which was filled with dust and air conditioner with not working, the temperature was almost 120 F. it was as if was roasting in heat.
- Did not deliver what they promised
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Verified Reviewer | Queens, New YorkSWT blessed me with the opportunity to visit His Home in Makkah.
- Hotel
- Staff
- Customer service
- Delay on flight
Sara International Travel - Vacation Package Review from Wilmington, Delaware
Our first time seeing the Kabbah
HAJJ
- Staff
- Azziziyah
- Hotel
Sara travel and Imam Zameer is a the worst. Please don't use them
ASA, I am writing this to help other folks who are planning to do hajj or umrah. I unfortunately has the worst experience along with hundred other with Sara international and self proclaimed Imam Zameer and his group leaders who also claim to be imams but there attitudes and manners are all hypocartic.
I went to half in 2015 and Imam Zmeer and his team of Azhar Subidar, Adam Sabita, Hamzha, Hakim are nothing but rude, disrespectful and arrogant. this what they told the elderly who were left abandon along with hundreds of other in Azizia and Mecca. This what above group leaders told the people who were asking for what they paid for and promised. " DONT COMPLAIN TO US WHEN YOU GO BACK TO US GET A LAWYER" There was no communication, coordination or any assistance along with food or water.
The apparent building was worst than the refuges of Syria and no one there to talk to. Everyone was blaming others particularly Azhar Subidar, Adam Sabita and Hamzha. They all were paid to bring people from masjid where they work and get the big commission. One of the group leader told me that Imam Zameer is a lier and does not care he know how everything and told us to don't worry they will all forget when they go back and he raised the price after all good companies were all sold out and I had a premium package but he put all in the same category and just lie to people to get more money.
There are so many stories that I can not mentioned how bad and arrogant Imam Zameer and his team or group leaders were. They are only there to lie misled to make money form people he and his team took no responsibly, accountability and respect for anyone. They just make excuses and blame others never resolve any issues. Particularly In Azizzia the most import week of the hajj and also in Mina.
No transportation, food or water. It was just unbelievable how Imam Zameer operate by lying and hiding all this time in a five star hotel while other old and young people who spent their life saving to perform hajj was suffering and don't know who to ask for help.
PLEASE DON'T EVER USE IMAM ZAMEER AND SARA INTERNATIONAL TRAVEL AND ALSO STOP ANYONE AND HELP THEM SO THEY DON'T WASTE THEIR MONEY WITH THIS WORST COMPANY AND PEOPLE. MY ONLY REASON TO WRITE IS TO HELP OTHER AND PREVENT THEM FROM MAKING THE MISTAKE I MADE...
- Staff hotel azziziha and attitudes
- Poor service
- Dishonet
Sara international travel US did not live upto it's promises
We travelled with Sara international on hajj & umrah package which was a complete shambles we were abandoned in Al Azzizya for days without any transport to go to Makkah to pray the daily prayers we had to spend a lot of money on transport to get about obviously getting ripped off because of the Hajj days being so busy, most people in our group agreed they felt very let down, they promised the five star Hyatt International hotel which turned out to be the three star Hayaatt international sounds similar...!!! Even though the food was included in our package the food in this hotel was so bad we had to go out to eat again spending more of our money.
There were also religious cults who wanted us to take oaths of alligences with them When we refused they became quite agitated. Tavel with Sara international has left me very disappointed.
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you must be an employee of the company, nothing you said is true, they are cheaters, no accountability, false promises, a nightmare.
we were on our own in Azizieh and Mena, no buses, not enough food in tents, pretty much starving and on top of that spoiled food. May Allah never forgive them.